Privacy
Policy

IMPEXVIAA respects user privacy and is committed to responsible data handling across its marketplace, supplier verification workflows, buyer tools, seller tools, subscription systems, HXN AI services, product advertising features, RFQ workflows, and support channels.

This Privacy Policy describes what information we collect, how we use it, why we process it, how it may be shared, how long it may be retained, and what rights users may have regarding their information.

This policy applies when users access IMPEXVIAA, create accounts, submit supplier verification documents, browse products, purchase subscriptions, submit RFQs, use HXN AI, create AI-assisted seller websites, contact support, report suppliers, or use any other IMPEXVIAA service.

IMPEXVIAA may collect information directly provided by users during account creation, supplier verification, subscription purchase, marketplace activity, support requests, RFQ submissions, product listing creation, seller profile creation, and business communication.

Information we may collect includes:

• Full name and contact details.
• Email address and phone number.
• Company name and business profile details.
• Business address, country, and region information.
• Business registration and tax identification information.
• Supplier verification documents and supporting records.
• Product information, product images, category details, and descriptions.
• MOQ, production capacity, pricing type, and export availability.
• RFQ submissions, buyer inquiries, and quotation-related information.
• Subscription plan details and billing support information.
• Support requests, complaints, supplier reports, and safety reports.
• Platform usage records and marketplace activity information.

IMPEXVIAA may request verification information from suppliers to help improve marketplace transparency, reduce fraudulent activity, and support buyer confidence. Verification information may include business registration proof, company certificates, tax information, ownership details, identity-related details, product documents, export records, and category-specific certificates.

Supplier verification information may be used to review whether a supplier profile appears complete, organized, and ready for marketplace visibility. It may also be used to support fraud prevention, marketplace safety, account review, document analysis, and trust score generation.

Suppliers are responsible for ensuring that all documents and information submitted to IMPEXVIAA are accurate, current, lawful, and not misleading.

IMPEXVIAA may use verification information, business profile data, document completeness, product readiness, account activity, and marketplace signals to generate trust indicators or trust scores. These trust scores help buyers understand supplier profile completeness and verification status.

A trust score may consider factors such as submitted documents, verification progress, consistency of business information, product information quality, category readiness, and supplier profile completeness.

Trust scores are informational indicators only. They do not guarantee supplier performance, product quality, delivery success, financial stability, legal compliance, or transaction outcome.

HXN AI may process marketplace information to assist buyers, suppliers, exporters, sourcing teams, and platform administrators with trade-related tasks. These tasks may include sourcing guidance, supplier discovery, RFQ preparation, product content generation, seller website creation, trust score support, document explanation, marketplace search, and category guidance.

HXN AI may analyze submitted information to generate recommendations, insights, supplier summaries, website content, product descriptions, sourcing suggestions, and marketplace support information.

AI-generated information is intended to assist users and improve platform functionality. Users should independently review important information before making legal, financial, customs, regulatory, or commercial decisions.

IMPEXVIAA may use supplier-submitted information to create AI-generated websites, digital stores, company pages, product catalogs, and marketplace storefronts under IMPEXVIAA infrastructure.

These pages may display company details, products, certifications, trust indicators, categories, contact information, RFQ options, and seller profile information.

Suppliers remain responsible for ensuring that all published information remains accurate, lawful, current, and not misleading.

IMPEXVIAA may review, modify, restrict, or remove content where necessary to maintain platform quality, compliance, safety, and user trust.

IMPEXVIAA may provide advertising opportunities, promoted listings, featured placements, category visibility, recommendation systems, search prioritization, and buyer-facing product discovery tools.

Product information and supplier information may be used to improve discoverability throughout marketplace sections, search systems, category pages, AI-assisted recommendations, and promotional areas.

Advertising and visibility services do not guarantee sales, buyer inquiries, transaction completion, commercial success, or supplier performance.

IMPEXVIAA facilitates communication between buyers and suppliers through RFQs, inquiries, quotations, messaging systems, support channels, and marketplace workflows.

RFQs, quotations, inquiries, support requests, and related business communications may be stored and processed to support marketplace operations, compliance activities, security investigations, fraud prevention, dispute handling, and service improvement.

Communication records help improve transparency and may be used to investigate platform misuse, suspicious behavior, policy violations, and support-related concerns.

Subscription payments and service purchases may be processed through authorized third-party payment providers. IMPEXVIAA does not store complete payment card information.

Payment providers may collect and process payment information according to their own privacy policies, security standards, and regulatory obligations.

IMPEXVIAA may collect payment-related support information including payment confirmations, receipts, invoices, transaction references, account emails, billing inquiries, refund requests, and subscription records.

IMPEXVIAA may use cookies, analytics systems, device identifiers, browser information, session information, IP addresses, security monitoring systems, and technical logs.

These technologies help improve platform performance, service reliability, security, fraud prevention, technical support, marketplace usability, and user experience.

Analytics tools may help us understand how users interact with the platform, which features are most useful, and how services can be improved.

Information collected through IMPEXVIAA may be used for the following purposes:

• Creating and managing user accounts.
• Operating buyer and seller marketplace services.
• Reviewing supplier verification information.
• Generating trust indicators and trust scores.
• Providing HXN AI-assisted tools and recommendations.
• Creating AI-generated websites and seller pages.
• Operating RFQ workflows and sourcing tools.
• Supporting subscriptions and billing operations.
• Providing customer support.
• Investigating suspicious activity.
• Preventing fraud and platform abuse.
• Improving platform functionality and performance.
• Meeting legal and regulatory obligations.

IMPEXVIAA does not sell personal information. Information may be shared only when necessary to operate the platform, provide services, process payments, support verification, improve safety, or comply with legal obligations.

Information may be shared with:

• Cloud infrastructure and hosting providers.
• Payment providers and billing support services.
• Verification, compliance, and security providers.
• Technical service providers supporting platform operations.
• Analytics and performance monitoring providers.
• Professional advisors where necessary for legal or compliance matters.
• Legal, regulatory, or law enforcement authorities when required.

IMPEXVIAA uses administrative, technical, and organizational security measures designed to protect user information from unauthorized access, misuse, disclosure, alteration, or destruction.

Security measures may include access controls, infrastructure protection, monitoring, account safeguards, limited internal access, support review procedures, and fraud prevention workflows.

No online platform can guarantee absolute security. Users should keep passwords secure, avoid sharing one-time passwords, and report suspicious account activity immediately.

IMPEXVIAA may retain information for operational, legal, compliance, security, verification, fraud prevention, billing, dispute resolution, and recordkeeping purposes.

Retention periods depend on the nature of the information, account activity, legal requirements, business needs, payment records, verification history, and platform safety obligations.

Because IMPEXVIAA serves global users, information may be processed or stored in different countries where platform infrastructure, cloud services, support tools, payment providers, analytics providers, or operational partners are located.

IMPEXVIAA aims to use reasonable safeguards where required by applicable data-protection laws.

Depending on applicable law, users may have certain rights regarding their information.

• Request access to information.
• Request correction of inaccurate information.
• Request deletion where applicable.
• Request restriction of certain processing.
• Object to certain processing activities.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.

To exercise privacy rights, users may contact IMPEXVIAA through the privacy or support email listed below.

Some information submitted by sellers may be displayed publicly or to registered users, including company name, product listings, product images, descriptions, categories, verification indicators, trust signals, and seller profile information.

Sellers should not submit confidential information for public display unless they are authorized and comfortable sharing it through the marketplace.

IMPEXVIAA is intended for business users and is not designed for children. We do not knowingly collect personal information from children.

IMPEXVIAA may update this Privacy Policy from time to time to reflect changes in services, technology, legal requirements, business operations, AI tools, verification workflows, marketplace features, or payment systems.

Updated versions will be posted on this page. Continued use of IMPEXVIAA after updates means users accept the revised policy.

For privacy, support, legal, compliance, or safety questions, users may contact IMPEXVIAA through official channels.

Privacy: privacy@impexviaa.com
Legal: legal@impexviaa.com
Compliance: compliance@impexviaa.com
Support: support@impexviaa.com